AKC Plumbing Solutions Privacy Policy
Effective Date: August 1, 2025
Introduction
AKC Plumbing Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with applicable federal and Florida law.
Definitions
Personal Information: Identifiable information such as name, address, email, phone, payment details, as well as any other information defined under Florida law.
Sensitive Data: Any data requiring opt-in under SB 262—such as biometric or voice data—if applicable.
Information We Collect
Information You Provide: name, contact details, service location, payment information, etc.
Automatically Collected: website usage, cookies, analytics, IP addresses.
From Third Parties: e.g., payment processors or background check services, where applicable.
How We Use Your Information
To provide services (scheduling, diagnostics, billing).
To communicate (appointment reminders, customer support).
To process payments.
To improve marketing and operations, with applicable rights.
To comply with legal obligations (e.g., subpoenas).
Legal Bases for Processing
Performance of contract (providing services).
Consent (where applicable, e.g., for marketing).
Legal compliance (e.g., breaches).
Legitimate interests (e.g., internal fraud prevention).
Disclosure of Your Information
With service providers (e.g., payment gateways, software vendors) under confidentiality agreements.
As required by law (e.g., response to lawful process).
In case of a business transfer (only with safeguards).
Data Security & Retention
We implement reasonable security measures—both technical and organizational—to protect your data per Florida’s FIPA requirements.
We retain personal information only as needed for service delivery, legal compliance, and as necessary to protect our rights.
Breach Notification
In the event of a data breach affecting Florida residents, we will notify affected individuals within 30 days of discovery, and notify the Attorney General if more than 500 individuals are affected.
Your Rights
Access, correct, or delete your personal data.
Withdraw consent or object to processing where applicable (e.g., marketing).
For sensitive data requiring opt-in, you have the right to decline or withdraw consent per SB 262.
Children’s Privacy
We do not knowingly collect personal information from children under 13. If we discover such information, we will delete it promptly.
Changes to This Policy
We may update this policy periodically—any changes will be posted here with a new effective date.
Contact Us
For privacy-related questions or exercising your rights, please email: info@akcplumbing.com